Refund Policy

ALL SALES ARE FINAL

All sales are final. Please double-check your order details before completing your purchase, as we are unable to make exceptions once the order is placed.

 

REFUNDS / EXCHANGES

We do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

 

If there is an issue with your order, please contact us at info@katalyststudios.us within 7 days of delivery with your order number and clear photos of the problem.

 

If approved, the return must be shipped back within 14 days of delivery to be eligible for a refund or replacement.

 

CHARGEBACKS/DISPUTES

If you place an order, and then dispute the purchase, we will file an investigation with your bank. We are  not responsible for lost funds due to the bank siding with us.

 

Note: You can cancel your order only before a tracking number is issued. Once your tracking number is given to you, you can no longer cancel.